Computer Repair

What really makes our computer repair service different is how we approach problems. Instead of the guesswork many shops rely on, we follow a proven system that gets to the root cause quickly.

We start by running tests to see how your system is performing. Then we use what we call our "Cascade Analysis" to figure out if the problem is hardware, software, or something else entirely. This smart approach gets your computer back to you faster, without cutting corners on quality.

We believe you should always know what's happening with your repair. That's why we built an online portal where you can check your repair status anytime. Just log in to see what we've found, what we're doing about it, and when your device will be ready.

The portal also keeps track of all your past repairs. Need to remember what we did last time? Want to print a receipt from six months ago? It's all there at your fingertips.

We've also put together a helpful knowledge base with easy-to-understand articles about common tech issues and maintenance tips. Our guides include clear photos and videos to walk you through basic fixes you can handle yourself.

For businesses, we create custom guides specific to your equipment. After 30+ years of fixing just about everything, we've learned a thing or two that we're happy to share.

We're more than just a repair shop—we're part of the community. That's why we regularly host skill-sharing workshops where anyone can learn tech basics, from building their first PC to setting up home networks. Our monthly gaming events bring together players of all ages and skill levels.

Even our waiting area breaks the mold of typical repair shops. Our comfortable lobby features gaming stations, fast Wi-Fi, and refreshments for customers in a hurry. Need to wait while we perform a quick fix? Grab a coffee, play some games, or get some work done in our relaxed space. We've created an environment where tech enthusiasts can connect, learn, and have fun—whether they're waiting for a repair or just stopping by to say hello.

Anyone can replace a hard drive when it fails. But our team tackles the tough jobs other shops won't touch. We're experts at soldering laptop boards, fixing broken power jacks on game consoles, and repairing damaged HDMI ports.

We can even recover systems with corrupted BIOS that seem completely dead. Our techs have specialized training and equipment that help us succeed where others have given up. With 30+ years of experience, we've pretty much seen it all by now.

This deep expertise means we can handle everything from business server problems to custom gaming computers with the same level of skill.

Why settle for repair shops that treat your device like just another number? We've built something better—repair service that combines technical skill with genuine care for your needs.

After 30+ years, we've gotten pretty good at making even the toughest repairs seem straightforward. Whether you're dealing with business system failures or problems with your

At Nerd Base One, we believe in transparent, fair pricing for all our technical services. We've developed a flexible pricing structure that provides options based on your specific needs, timeline, and budget considerations.

Flat-Rate Services: Predictable Costs
Most of our repair and maintenance services are offered at flat rates, giving you complete price certainty before we begin work. This approach eliminates surprises and allows you to make informed decisions about your technology investments.

Our flat-rate services include:

Computer repairs, virus removal, & Operating system installations
Data Backup & Data Recovery 
Phone & Console Repairs
Power jack and HDMI repairs
Custom PC Building

With flat-rate pricing, you pay for the solution, not the time it takes. This allows our technicians to be thorough without you worrying about mounting costs. We can also multitask efficiently in our facility, working on multiple systems simultaneously—savings we pass on to you through competitive pricing.

Hourly Services: When You Need Dedicated Attention
For services requiring personalized attention or on-site work, we offer transparent hourly rates. These services include:

On-site service calls
One-on-one sessions at Nerd-Base-One
Custom project work
Business IT consulting
Server Deployment

When you need a technician's undivided attention—whether at your location or in a dedicated session at our facility—hourly billing ensures you receive the focused service you require.

For business clients, we offer service packages with discounted hourly rates for ongoing support needs & premium remote access options.

Priority Service Options
We understand that sometimes you need immediate assistance. That's why we offer priority service options:

Same-Day Service: For many common repairs, we can expedite the process for an additional fee
Skip-the-Line: Move to the front of our service queue for time-sensitive issues
After-Hours Support: Access to technical assistance outside normal business hours
These options ensure that when you're facing critical technology issues, we can accommodate your urgent timeline needs.

The In-Shop Advantage
Whenever possible, we recommend bringing your devices to our facility rather than requesting on-site service. This approach offers several advantages:

Cost Savings: In-shop work is typically less expensive than on-site service
Faster Resolution: Access to our complete toolkit and parts inventory
Efficiency: Our technicians can work on your system while simultaneously handling other tasks
Thorough Testing: Comprehensive testing in our controlled environment
For businesses with multiple systems needing attention, we offer pickup and delivery services to minimize disruption to your operations.

Special Considerations
We understand that certain situations require special pricing considerations:

Data Recovery: For critical data situations, we offer both standard and expedited service options
Bulk Discounts: Available for businesses with multiple systems needing similar services
Nonprofit Organizations: Special pricing for qualified nonprofit entities
Educational Institutions: Discounted rates for schools and educational programs
Free Estimates
Before beginning any work, we provide free assumptions and clear estimates. We'll explain your options, associated costs, and our recommendations—allowing you to make informed decisions without pressure or obligation.

Service Packages
For clients with ongoing needs, we offer service packages that combine flat-rate and hourly services at discounted rates, including remote options for managed rapid response. These packages are particularly popular with small businesses and power users who want predictable IT support costs.

Contact Us for Pricing
For specific pricing information or to discuss your particular needs, please contact our service team. We're happy to provide detailed quotes and help you determine the most cost-effective solution for your technology challenges.