Nerd Base One- Terms and Conditions
Last Updated Date: September 29, 2026
These Terms and Conditions (“Terms”) govern your use of the services provided by Nerd Base One (“we,” “us,” or “our”), including our website, in-store services, and any related communications. By using our services, you agree to be bound by these Terms.
1. Services Provided
We provide cellphone and electronic device repair services. We will diagnose the problem with your device and provide you with an estimate for the repair. We will only perform the repair if you approve the estimate.
2. Estimates and Payment
Estimates are provided based on our initial assessment of the device. The actual cost of the repair may vary if additional issues are discovered during the repair process. We will notify you of any changes to the estimate and obtain your approval before proceeding. Approval can be provided in writing or verbally.
Payment is due upon completion of the repair.
A diagnostic fee may be charged if you decline the repair after we have diagnosed the problem. This fee covers the time and expertise involved in diagnosing the issue.
3. Data Loss
Important: You are solely responsible for backing up your data before bringing your device in for repair. We are not responsible for any data loss that may occur during the repair process.
While we take precautions to protect your data, we cannot guarantee that your data will not be lost or corrupted.
If we attempt data recovery or backup services on a failing, damaged, or corrupted storage device, you acknowledge and accept the following: we are not liable for any data loss that occurs during the recovery attempt; failing drives may fail completely during the recovery process; you assume all risk of total data loss when requesting data recovery services; and our data recovery efforts are provided as a courtesy service with no guarantee of success.
We make no warranty or guarantee that any data can be recovered from a failing or damaged storage device. All data recovery attempts are performed at your own risk.
We are not responsible for data loss from a storage device that was already failing, damaged, or corrupted when brought to us, even if the device fails completely during our service.
4. Warranty
We offer different types of warranty based on our repair services. We provide a 90-day warranty on labor under normal use conditions and will redo any paid service that fails within that period. New hardware comes with a 1-year warranty, and refurbished hardware comes with a 90-day warranty.
The warranty does not cover accidental damage, misuse, liquid damage, or unauthorized modifications to the device.
Mobile device repairs carry additional warranty limitations due to the fragile nature of internal components and the potential for cascading failures between parts.
The warranty is void if the device is opened or tampered with by anyone other than us.
To claim warranty service, you must return the device to us with proof of purchase.
5. Limitation of Liability
To the fullest extent permitted by applicable law, our liability for any damages arising out of or relating to our services is limited to the amount you paid for the repair.
We are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost data, or loss of use of your device.
Computer and mobile device repair involve inherent risks. While we exercise reasonable care, we cannot guarantee against all possible hardware failures or complications.
NERD BASE ONE IS NOT RESPONSIBLE FOR ANY DATA LOSS, regardless of cause, including but not limited to hardware failure, software corruption, or complications arising during repair or recovery attempts.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
6. Abandoned Devices
If you fail to pick up your repaired device within 30 days after we notify you that it is ready, we may consider the device abandoned. We will attempt to contact you via phone and email before considering a device abandoned.
We will make reasonable efforts to contact you before disposing of an abandoned device.
We may sell or otherwise dispose of abandoned devices to recoup our costs.
7. SMS/Text Messaging
We use SMS/text messaging through our point-of-sale (POS), to communicate with you regarding appointment reminders, repair updates, and, with your express consent, occasional promotional offers relevant to your device or repair history.
Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from Nerd Base One for the specified purposes. You may provide consent verbally
Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.
For Help, reply HELP or contact us at (361) 657-0214 or Support@Tech.NerdBaseOne.com.
Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs. We will send promotional messages sparingly and only to those who have explicitly opted in.
Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.
10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines through SMS services.
Permitted Message Types: We only send the following types of SMS messages:
Appointment Reminders: Notifications about upcoming scheduled appointments.
Repair Updates: Updates on the status of your device repair (e.g., diagnostic complete, parts ordered, repair completed).
Missed call: If we miss a call from you, we’ll drop you a message
Review request: If we have completed a repair, we request you share your feedback on our Google profile.
No Sharing of Information: We will not share your mobile number with any third party for their own marketing purposes.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of TX without regard to its conflict of law principles.
9. Dispute Resolution
Any dispute arising out of or relating to these Terms shall be resolved by relevant regulations in TX.
10. Entire Agreement
These Terms constitute the entire agreement between you and us relating to our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.
11. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
12. Changes to These Terms
We may update these Terms from time to time. We will post any changes on our website and update the “Last Updated Date” at the top of this document. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Terms.
13. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Nerd Base One
518 Scotland Dr # 2 b
Corpus Christi, TX 78418
(361) 657-0214
Support@Tech.NerdBaseOne.com