PRIVACY POLICY
Nerd Base One Computer Repair Services
Last Updated: 08/01/25
- INTRODUCTION
Nerd Base One (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our computer repair, mobile device repair, data recovery, and related technical services.
By using our services, you consent to the data practices described in this Privacy Policy.
- INFORMATION WE COLLECT
2.1 Personal Information
We may collect the following personal information:
• Name and contact information (phone number, email address, physical address)
• Device passwords and access credentials (when necessary for repair)
• Payment information and billing details
• Service history and repair records
• Communication preferences
2.2 Device Information
When servicing your equipment, we may access:
• Device specifications and hardware information
• Operating system and software details
• Error logs and diagnostic information
• System configuration data
• Note: We do not intentionally access personal files unless necessary for repair
2.3 Communication Data
- SMS message delivery confirmations
• Email correspondence
• Phone call records for service coordination
• Chat or messaging communications
- HOW WE USE YOUR INFORMATION
3.1 Service Delivery
- Perform requested repairs and technical services
• Diagnose hardware and software issues
• Communicate repair status and updates
• Process payments and maintain service records
3.2 Business Operations
- Schedule appointments and manage workflow
• Maintain warranty and service history records
• Improve our services and troubleshooting processes
• Comply with legal and regulatory requirements
3.3 Communications
- Send SMS updates about repair status
• Provide appointment reminders
• Share important service notifications
• Respond to customer inquiries
- EDUCATIONAL STREAMING AND CONTENT
4.1 Hardware Streaming
As outlined in our Terms of Service, we may stream repair processes for educational purposes. During any streaming or recording:
• We NEVER display personal data, files, or identifying information
• Only hardware components and repair techniques are shown
• Computer screens and displays are never broadcast
• All personally identifiable information is protected
4.2 Educational Use
Recorded content may be used for:
• Training purposes
• Educational demonstrations
• Troubleshooting guides
• Technical documentation
- DATA ACCESS AND HANDLING
5.1 Necessary Access Only
- We only access data when essential for repair services
• Personal files are not intentionally viewed or copied
• We recommend backing up and removing sensitive data before service
5.2 Data Recovery Services
When performing data recovery:
• We may encounter personal files during recovery processes
• All recovered data belongs to you
• We do not retain copies of your personal files
• Data recovery attempts may result in complete data loss (see Terms of Service)
5.3 Mobile Device Data
- Mobile device repairs may require accessing device storage
• We do not intentionally browse personal content
• Device unlocking may be necessary for testing functionality
5.4 Customer Data Backup Storage
5.4.1 When we create backups of your data during repair services:
• Standard Service: Customer data backups are stored for a maximum of 30 days after service completion
• Backups are automatically deleted after 30 days unless other arrangements are made
• You are responsible for retrieving your data within this timeframe
5.4.2 Backup Plan Subscriptions: Customers with active backup plan subscriptions may have:
• Extended data retention periods as specified in their subscription agreement
• Longer-term backup storage services
• Different retention policies as outlined in their backup service contract
5.4.3 Data Backup Disclaimer:
• We are not responsible for data loss if you fail to retrieve backups within the specified timeframe
• Backup storage is provided as a courtesy service during repairs
• All backup data will be permanently deleted after the retention period expires
- INFORMATION SHARING AND DISCLOSURE
6.1 We Do Not Sell Your Information
We do not sell, trade, or rent your personal information to third parties.
6.2 Limited Sharing
We may share information only in these circumstances:
• Service Providers: With payment processors, parts suppliers, or specialized repair services
• Legal Requirements: When required by law, court order, or legal process
• Business Protection: To protect our rights, property, or safety
• Emergency Situations: To prevent harm to individuals or property
6.3 Business Transfers
In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.
- SMS AND COMMUNICATION PRIVACY
7.1 SMS Messaging
- SMS communications are used solely for service-related updates
• We do not share your phone number with third parties for marketing
• You can opt out of SMS communications at any time by replying “STOP”
7.2 Communication Records
- We may retain communication records for service quality and dispute resolution
• Email and message content is kept confidential
- DATA SECURITY
8.1 Security Measures
We implement reasonable security measures to protect your information:
• Secure storage of customer records
• Limited access to personal information
• Confidentiality training for staff
• Secure disposal of sensitive documents
8.2 Device Security
- Customer devices are stored in secure areas
• Access to devices is limited to authorized technicians
• We use industry-standard practices for device handling
8.3 Backup Data Security
- Customer data backups are stored on secure, encrypted systems
• Access to backup data is restricted to authorized personnel only
• Backup storage systems are protected with industry-standard security measures
8.4 Limitations
No security system is 100% secure. We cannot guarantee absolute security of your information or data.
- DATA RETENTION
9.1 Service Records
- Customer information is retained for business and warranty purposes
• Service records may be kept for up to 7 years for tax and legal compliance
• Payment information is retained as required by financial regulations
9.2 Device Data
- We do not intentionally retain copies of your personal files
• Diagnostic information may be kept for service improvement
• Temporary files created during repair are securely deleted
9.3 Customer Data Backups
- Standard retention: Customer data backups are automatically deleted after 30 days
• Subscription services: Extended retention periods apply per subscription agreement
• No exceptions: Data will be permanently deleted after retention periods expire
- YOUR PRIVACY RIGHTS
10.1 Access and Correction
You have the right to:
• Request access to your personal information
• Correct inaccurate information
• Update your contact preferences
• Request copies of your data backups (within retention period)
10.2 Communication Preferences
- Opt out of SMS communications
• Update email preferences
• Request removal from marketing communications
10.3 Data Deletion
You may request deletion of your personal information, subject to:
• Legal retention requirements
• Warranty and service obligations
• Business record-keeping needs
• Active backup subscription agreements
- CHILDREN’S PRIVACY
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
- CALIFORNIA PRIVACY RIGHTS
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of sale of personal information
• Right to non-discrimination for exercising privacy rights
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Changes will be posted at our location and on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
- THIRD-PARTY SERVICES
14.1 Payment Processors
We use third-party payment processors who have their own privacy policies. We are not responsible for their privacy practices.
14.2 Parts Suppliers
When ordering parts, we may share device specifications with suppliers but not personal customer information.
- CONTACT INFORMATION
For privacy-related questions or requests, please contact:
Nerd Base One
518 Scotland Dr # 2 b
Corpus Christi, TX 78418
361-657-0214
Support@Tech.NerdBaseOne.com
This policy is subject to change without notice. For questions about returns or refunds, please contact our customer service team.
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your information as described herein.